Return Policy

We strive to deliver pieces you’ll love.

To help us verify issues smoothly, please ensure you record a complete unboxing video (parcel opening from all angles) at the time of delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Unboxing video

Clear product images

Order details

After verification, we offer:

Replacement, or

Store credit (valid for future purchases)

Please note:

For hygiene and safety reasons, we do not accept returns or exchanges on used, worn, or trialed jewellery.

Customized, sale, or discounted items may not be eligible for returns.

International orders may have different return limitations as per country-specific regulations.